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Find answers to your questions
Before You Buy 32
- Vehicle racks available for Voltbike
- Are you participating in the BC Electric Bike rebate program?
- At 6’ 2”, which City/Road bike is my best fit?
- Can I change my order?
- Can I pick-up my bike? (Canadian customers)
- Can I pick-up my bike? (USA customers)
- Can I test ride your bikes at your Port Coquitlam, BC location?
- Do I need a special license or registration?
- Do you charge the battery on the bike or out of the bike and what is the voltage
- Do you ship your bikes fully assembled?
- Helmet sizing chart
- How do Test Rides work?
- How does Support work?
- How does VoltBike replace parts/offer support?
- How much does it cost to charge VoltBike?
- I already have a helmet. Is it possible to put the value towards another item?
- I am 5 foot 3 inches tall and I am looking for an off road e-bike. Which model would you suggest?
- I am 5'1" tall. Which bike would be best? Or are they all too big?
- Is the bike water resistant enough to operate safely in wet (rain and puddles) conditions?
- Pedelec and Power on Demand e-bikes
- Shipping Canada
- Shipping USA
- What is the interest rate for the Affirm financing option?
- What is the sales tax for American buyers?
- What is your return policy?
- What makes VoltBike better than the rest?
- Where is VoltBike located?
- Why are your prices so low?
- Why isn't my transaction going through?
- Will riding in the rain affect the battery?
- What type of hitch bicycle rack would you recommend for my new fat bike from VoltBike?
- Can I customize my bike order? Can I add or remove parts?
Company Information 7
Support, Repairs and Service 78
- Tube and Tire service for Rear Motor Wheels
- Why we add throttle delay of 6-8km/h on a Mid-Drive Voltbike models?
- Battery LED replacement
- V2 Key Lock - Service and Install
- How can I prevent my Voltbike tires to get puncture?
- Axle mount pedal assist sensor installation and service
- How can I maintain my external magnet cadence sensor?
- Internal controller installation
- How to fix Hydraulic disc brakes front/rear Tektro Auriga HD-E500
- How good is the Fat Tire on my bike?
- What is Torque Sensor?
- What is Cadence Sensor and how it works?
- How to Choose the Right Lock for my Bike
- What is the error code “01E” means?
- Could I damage my Voltbike battery if I don’t charge it for long term?
- What is Hibernation Mode means?
- Suspension Seatpost Owner's Manual
- Color LCD Display 860C: Setup and User Guide
- Kodiak kickstand plate mount
- Cable / Wire Harness installation
- External Controller Installation
- Mid-Drive: Speed Sensor Install and Troubleshooting
- Mid-Drive Bike Repair: M600 Motor Removal
- Rear Hub Motor Removal and Service of Planetary Gears
- Handlebar & Stem: Installation and Setup
- Starfire Twin Force Light Installation
- VoltBike Trio Wheel Removal
- Display clock is not functioning correctly
- Adjusting Brake Inhibitor Sensor (Error 05E)
- Battery does not function or light up/ BMS Reset
- Can I change my order?
- Can I swap out the seat from another bike?
- Can I take my VoltBike on a plane?
- Can I wash my VoltBike?
- Can you overcharge the battery by leaving it charging too long?
- Degreasing brake rotors on VoltBike to eliminate noise when stopping
- Do you have spare keys? I lost mine.
- Do you keep a record of the serial numbers of the bikes you sell ?
- Does cold weather affect my Li-ion battery
- For my Voltbike, how can I reset the trip or odometer?
- Freewheel removal - over sized motor plug
- How do I install the external clamp mirror?
- How do I install the internal wedge mirror?
- How do I remove my LCD screen?
- How do I replace my battery LED panel?
- How do I replace my Key/Lock assembly?
- How do I replace the button cover cap for my LCD screen?
- How do I turn the lights on?
- How does Support work?
- How does the twist hand throttle work and what does the red button have to do with it?
- How does VoltBike replace parts/offer support?
- How should these batteries be stored long-term?
- How to adjust mechanical disc brakes on your VoltBike
- How to adjust rear derailleur on your VoltBike
- How to fix motor which does not measure speed or odometer does not work
- How to replace brake pads on Yukon 750
- Hydraulic lever position - set screw adjustment
- I have lost ONLY 1 of my battery keys. Could someone cut me a spare?
- I recently purchased a second hand VoltBike through a private sale. Is warranty transferrable?
- Is the VoltBike warranty transferable?
- LCD screen and keypad replacement
- LCD screen settings (Black and White)
- Lock-Out Top Cap Fix for Suntour Suspension Forks
- Owner's Manuals
- Pedal installation on your new VoltBike
- Replacing nylon gears on a Bafang hub motor
- The lock-out on my Suntour fork is not working. How do I fix it?
- What diameter is the seat post on the Mariner V2?
- What is pedal assist?
- What is the air pressure setting in the rear shocks on the Outback and Enduro
- What is the crankarm specification for the 2018/2019 VoltBike Yukon and Bravo
- What is the red button on the right side of handlebar ?
- Where can I get replacement tires for my electric fat tire bike?
- Where is the serial number on my Trio e-trike?
- Where is the serial number on my VoltBike?
- Will riding in the rain affect the battery?
- Wiring Schematics
- Can I customize my bike order? Can I add or remove parts?
Bravo 5
Elegant 5
Enduro / Bravo Core / Venture 3
Urban 4
Mariner 3
Yukon 20
- How good is the Fat Tire on my bike?
- External Controller Installation
- Rear Hub Motor Removal and Service of Planetary Gears
- Handlebar & Stem: Installation and Setup
- How do i put my mirror on my VoltBike?
- Adjusting Brake Inhibitor Sensor (Error 05E)
- Battery does not function or light up/ BMS Reset
- Brake lever power cut inhibitor malfunction
- Creaking sound from headset
- Degreasing brake rotors on VoltBike to eliminate noise when stopping
- Freewheel removal - over sized motor plug
- How to replace brake pads on Yukon 750
- Hydraulic lever position - set screw adjustment
- Installing a replacement controller on VoltBike Yukon 2017 and previous models
- Installing a replacement controller on VoltBike Yukon 2018/2019 models
- LCD screen and keypad replacement
- Replacing brake sensor (power cut off inhibitor) on Tektro hydraulic brakes
- What is the crankarm specification for the 2018/2019 VoltBike Yukon and Bravo
- Will riding in the rain affect the battery?
- Wiring schematic for Yukon 750 (2017 edition)
Before You Buy
Find answers to frequently asked questions before placing your order with us.
- Vehicle racks available for Voltbike
- Are you participating in the BC Electric Bike rebate program?
- At 6’ 2”, which City/Road bike is my best fit?
- Can I change my order?
- Can I pick-up my bike? (Canadian customers)
- Can I pick-up my bike? (USA customers)
- Can I test ride your bikes at your Port Coquitlam, BC location?
- Do I need a special license or registration?
- Do you charge the battery on the bike or out of the bike and what is the voltage
- Do you ship your bikes fully assembled?
- Helmet sizing chart
- How do Test Rides work?
- How does Support work?
- How does VoltBike replace parts/offer support?
- How much does it cost to charge VoltBike?
- I already have a helmet. Is it possible to put the value towards another item?
- I am 5 foot 3 inches tall and I am looking for an off road e-bike. Which model would you suggest?
- I am 5'1" tall. Which bike would be best? Or are they all too big?
- Is the bike water resistant enough to operate safely in wet (rain and puddles) conditions?
- Pedelec and Power on Demand e-bikes
- Shipping Canada
- Shipping USA
- What is the interest rate for the Affirm financing option?
- What is the sales tax for American buyers?
- What is your return policy?
- What makes VoltBike better than the rest?
- Where is VoltBike located?
- Why are your prices so low?
- Why isn't my transaction going through?
- Will riding in the rain affect the battery?
- What type of hitch bicycle rack would you recommend for my new fat bike from VoltBike?
- Can I customize my bike order? Can I add or remove parts?