Looking for Help?
Find answers to your questions
Before You Buy 31
- Do I need a special license or registration?
- What makes VoltBike better than the rest?
- Can I pick-up my bike? (USA customers)
- Where is VoltBike located?
- Can I pick-up my bike? (Canadian customers)
- What is your return policy?
- Shipping Canada
- Shipping USA
- Helmet sizing chart
- I already have a helmet. Is it possible to put the value towards another item?
- How does Voltbike replace parts/offer support?
- Pedelec and Power on Demand e-bikes
- What is the interest rate for the Affirm financing option?
- Will riding in the rain affect the battery?
- What is the sales tax for American buyers?
- Can I test ride your bikes at your Port Coquitlam, BC location?
- At 6’ 2”, which City/Road bike is my best fit?
- I am 5 foot 3 inches tall and I am looking for an off road e-bike. Which model would you suggest?
- Why isn't my transaction going through?
- Do you charge the battery in the bike or out of the bike and what is the voltage
- Is the bike water resistant enough to operate safely in wet (rain and puddles) conditions?
- I am 5'1" tall. Which bike would be best? Or are they all too big?
- Can I change my order?
- How do Test Rides work?
- How does Support work?
- Are you participating in the BC Electric Bike rebate program?
- Why are your prices so low?
- How much does it cost to charge VoltBike?
- Do you ship your bikes fully assembled?
- What type of hitch bicycle rack would you recommend for my new fat bike from VoltBike?
- Can I customize my bike order? Can I add or remove parts?
Bravo 2
Company Information 14
- What is the sales tax for American buyers?
- Can I change my order?
- How do Test Rides work?
- How does Support work?
- What payment methods can I use to purchase a bike?
- I would like to become VoltBike Ambassador
- Do you work with rental fleet operators?
- What are your hours of operation?
- How we deliver great value?
- Do you offer financing?
- Who is VoltBike?
- I recently purchased a second hand Volkbike through a private sale, is warranty transferrable?
- Je veux acheter un Enduro. Peut on avoir un batterie 19.2 amp?
- Can I customize my bike order? Can I add or remove parts?
Elegant 3
Support, Repairs and Service 52
- Display clock is not functioning correctly
- How does Voltbike replace parts/offer support?
- Will riding in the rain affect the battery?
- Can I change my order?
- How does Support work?
- I recently purchased a second hand Volkbike through a private sale, is warranty transferrable?
- Owner's manuals
- Does cold weather affect my Li-ion battery
- How to adjust mechanical disc brakes on your VoltBike
- Wiring Schematics
- Pedal installation on your new VoltBike
- LCD screen settings (Black and White)
- How to fix motor which does not measure speed or odometer does not work
- How to adjust rear derailleur on your VoltBike
- Where is the serial number on my VoltBike?
- Replacing nylon gears on a Bafang hub motor
- What is pedal assist?
- Is the VoltBike warranty transferable?
- What is the red button on the right side of handlebar ?
- Can I take my Voltbike on a plane?
- Can I wash my Voltbike?
- For my Voltbike, how can I reset the trip or odometer?
- Battery does not function or does not light up
- If washing the bike can be an issue, how about riding in the rain?
- What is the crankarm specification for the 2018/2019 VoltBike Yukon and Bravo
- Lock-Out Top Cap Fix for Suntour Suspension Forks
- Hydraulic lever position - set screw adjustment
- Do you have spare keys? I lost mine.
- Can you overcharge the battery by leaving it charging too long?
- Can I swap out the seat from an older bike?
- How do I turn the lights on?
- LCD screen and keypad replacement
- Freewheel removal - over sized motor plug
- How to replace brake pads on Yukon 750
- Degreasing brake rotors on VoltBike to eliminate noise when stopping
- Adjusting Brake Inhibitor Sensor (Error 05E)
- What is the air pressure setting in the rear shocks on the Outback and Enduro
- Do you keep a record of the serial numbers of the bikes you sell ?
- The lock-out on my Suntour fork is not working. How do I fix it?
- How do I replace the button cover cap for my LCD screen?
- How do I remove my LCD screen?
- How do I replace my battery LED panel?
- How do I replace my Key/Lock assembly?
- Where can I get replacement tires for my electric fat tire bike?
- How do I install the external clamp mirror?
- How do I install the internal wedge mirror?
- How does the twist hand throttle work and what does the red button have to do with it?
- What diameter is the seat post on the Mariner V2?
- I have lost ONLY 1 of my battery keys. Could someone cut me a spare?
- For optimum battery life, how should these batteries be stored long-term?
- Where is the serial number on my Trio e-trike?
- Can I customize my bike order? Can I add or remove parts?
Urban 4
Yukon 16
- How do i put my mirror on my VoltBike?
- Will riding in the rain affect the battery?
- Battery does not function or does not light up
- What is the crankarm specification for the 2018/2019 VoltBike Yukon and Bravo
- Hydraulic lever position - set screw adjustment
- LCD screen and keypad replacement
- Freewheel removal - over sized motor plug
- How to replace brake pads on Yukon 750
- Degreasing brake rotors on VoltBike to eliminate noise when stopping
- Adjusting Brake Inhibitor Sensor (Error 05E)
- Installing a replacement controller on VoltBike Yukon 2017 and previous models
- Brake lever power cut inhibitor malfunction
- Wiring schematic for Yukon 750 (2017 edition)
- Replacing brake sensor (power cut off inhibitor) on Tektro hydraulic brakes
- Installing a replacement controller on VoltBike Yukon 2018/2019 models
- Creaking sound from headset
Before You Buy
Find answers to frequently asked questions before placing your order with us.
- How does Voltbike replace parts/offer support?
- How does Support work?
- Do you ship your bikes fully assembled?
- How much does it cost to charge VoltBike?
- Why are your prices so low?
- Do I need a special license or registration?
- What makes VoltBike better than the rest?
- Can I pick-up my bike? (USA customers)
- Where is VoltBike located?
- Can I pick-up my bike? (Canadian customers)
- What is your return policy?
- Shipping Canada
- Shipping USA
- Helmet sizing chart
- I already have a helmet. Is it possible to put the value towards another item?
- Are you participating in the BC Electric Bike rebate program?
- Pedelec and Power on Demand e-bikes
- What is the interest rate for the Affirm financing option?
- Will riding in the rain affect the battery?
- What is the sales tax for American buyers?
- Can I test ride your bikes at your Port Coquitlam, BC location?
- At 6’ 2”, which City/Road bike is my best fit?
- I am 5 foot 3 inches tall and I am looking for an off road e-bike. Which model would you suggest?
- Why isn't my transaction going through?
- Do you charge the battery in the bike or out of the bike and what is the voltage
- Is the bike water resistant enough to operate safely in wet (rain and puddles) conditions?
- I am 5'1" tall. Which bike would be best? Or are they all too big?
- Can I change my order?
- How do Test Rides work?
- What type of hitch bicycle rack would you recommend for my new fat bike from VoltBike?
- Can I customize my bike order? Can I add or remove parts?