Looking for Help?
Find answers to your questions
- Do I need a special license or registration?
- What makes VoltBike better than the rest?
- Can I pick-up my bike? (USA customers)
- Where is VoltBike located?
- Can I pick-up my bike? (Canadian customers)
- What is your return policy?
- Shipping Canada
- Shipping USA
- Helmet sizing chart
- I already have a helmet. Is it possible to put the value towards another item?
- How does Voltbike replace parts/offer support?
- Pedelec and Power on Demand e-bikes
- What is the interest rate for the Affirm financing option?
- Will riding in the rain affect the battery?
- What is the sales tax for American buyers?
- Can I test ride your bikes at your Port Coquitlam, BC location?
- At 6’ 2”, which City/Road bike is my best fit?
- I am 5 foot 3 inches tall and I am looking for an off road e-bike. Which model would you suggest?
- Why isn't my transaction going through?
- Do you charge the battery in the bike or out of the bike and what is the voltage
- Is the bike water resistant enough to operate safely in wet (rain and puddles) conditions?
- I am 5'1" tall. Which bike would be best? Or are they all too big?
- Can I change my order?
- How do Test Rides work?
- How does Support work?
- Are you participating in the BC Electric Bike rebate program?
- Why are your prices so low?
- How much does it cost to charge VoltBike?
- Do you ship your bikes fully assembled?
- What type of hitch bicycle rack would you recommend for my new fat bike from VoltBike?
- Can I customize my bike order? Can I add or remove parts?
- What is the sales tax for American buyers?
- Can I change my order?
- How do Test Rides work?
- How does Support work?
- What payment methods can I use to purchase a bike?
- I would like to become VoltBike Ambassador
- Do you work with rental fleet operators?
- What are your hours of operation?
- How we deliver great value?
- Do you offer financing?
- Who is VoltBike?
- I recently purchased a second hand Volkbike through a private sale, is warranty transferrable?
- Je veux acheter un Enduro. Peut on avoir un batterie 19.2 amp?
- Can I customize my bike order? Can I add or remove parts?
- Display clock is not functioning correctly
- How does Voltbike replace parts/offer support?
- Will riding in the rain affect the battery?
- Can I change my order?
- How does Support work?
- I recently purchased a second hand Volkbike through a private sale, is warranty transferrable?
- Owner's manuals
- Does cold weather affect my Li-ion battery
- How to adjust mechanical disc brakes on your VoltBike
- Wiring Schematics
- Pedal installation on your new VoltBike
- LCD screen settings (Black and White)
- How to fix motor which does not measure speed or odometer does not work
- How to adjust rear derailleur on your VoltBike
- Where is the serial number on my VoltBike?
- Replacing nylon gears on a Bafang hub motor
- What is pedal assist?
- Is the VoltBike warranty transferable?
- What is the red button on the right side of handlebar ?
- Can I take my Voltbike on a plane?
- Can I wash my Voltbike?
- For my Voltbike, how can I reset the trip or odometer?
- Battery does not function or does not light up
- If washing the bike can be an issue, how about riding in the rain?
- What is the crankarm specification for the 2018/2019 VoltBike Yukon and Bravo
- Lock-Out Top Cap Fix for Suntour Suspension Forks
- Hydraulic lever position - set screw adjustment
- Do you have spare keys? I lost mine.
- Can you overcharge the battery by leaving it charging too long?
- Can I swap out the seat from an older bike?
- How do I turn the lights on?
- LCD screen and keypad replacement
- Freewheel removal - over sized motor plug
- How to replace brake pads on Yukon 750
- Degreasing brake rotors on VoltBike to eliminate noise when stopping
- Adjusting Brake Inhibitor Sensor (Error 05E)
- What is the air pressure setting in the rear shocks on the Outback and Enduro
- Do you keep a record of the serial numbers of the bikes you sell ?
- The lock-out on my Suntour fork is not working. How do I fix it?
- How do I replace the button cover cap for my LCD screen?
- How do I remove my LCD screen?
- How do I replace my battery LED panel?
- How do I replace my Key/Lock assembly?
- Where can I get replacement tires for my electric fat tire bike?
- How do I install the external clamp mirror?
- How do I install the internal wedge mirror?
- How does the twist hand throttle work and what does the red button have to do with it?
- What diameter is the seat post on the Mariner V2?
- I have lost ONLY 1 of my battery keys. Could someone cut me a spare?
- For optimum battery life, how should these batteries be stored long-term?
- Where is the serial number on my Trio e-trike?
- Can I customize my bike order? Can I add or remove parts?
- How do i put my mirror on my VoltBike?
- Will riding in the rain affect the battery?
- Battery does not function or does not light up
- What is the crankarm specification for the 2018/2019 VoltBike Yukon and Bravo
- Hydraulic lever position - set screw adjustment
- LCD screen and keypad replacement
- Freewheel removal - over sized motor plug
- How to replace brake pads on Yukon 750
- Degreasing brake rotors on VoltBike to eliminate noise when stopping
- Adjusting Brake Inhibitor Sensor (Error 05E)
- Installing a replacement controller on VoltBike Yukon 2017 and previous models
- Brake lever power cut inhibitor malfunction
- Wiring schematic for Yukon 750 (2017 edition)
- Replacing brake sensor (power cut off inhibitor) on Tektro hydraulic brakes
- Installing a replacement controller on VoltBike Yukon 2018/2019 models
- Creaking sound from headset
Table of Contents
Shipping Canada
Table of Contents
How do we ship
Our electric bikes are shipped to you fully assembled, minimizing the assembly needed upon delivery. You'll only need to reattach the handlebars and pedals, which not only ensures a better fit inside the box but also simplifies the setup process for your convenience. In order to accommodate the size of our packages, we utilize LTL (Less Than Truckload) carriers for shipping. Typically, these shipments are transported via ground delivery to ensure safe and efficient delivery of your order.
Your bike will be shipped using one of the following carriers: Ace Courier, Day & Ross or Manitoulin Transport depending on your specific location. We're pleased to offer free shipping as part of our online incentive.
For customers residing in rural or remote areas, we may request that you provide a business or commercial address for delivery, or alternatively, you may be asked to pick up your bike from one of the nearby shipping terminals.
Click here for full list of Manitoulin terminal locations or click here for list of Day & Ross service centers.
If you're in the vicinity of our headquarters in Port Coquitlam, BC, Canada, rest assured that pickup from our location is always available free of charge. Additionally, you enjoy the advantage of receiving your electric bicycle fully assembled right out of the box, a service that typically comes at an extra cost with our competitors.
The standard dimensions of our ebike package measure 74 inches in length, 13 inches in width, and 40 inches in height, with a total weight of 90 pounds. To enhance your convenience, the package features two handles on each side, making it easier to handle and transport.
Before shipping, each bike undergoes rigorous testing to ensure that all components are in perfect working order. This process is part of our Pre-Delivery Inspection (PDI) for every ebike we sell.
Shipping Details
Shipping and delivery times vary depending on factors such as current demand, holidays and season. Usually the demand for our brand triples in the summer riding season. We usually ship our electric bikes in an average of 2 business days after the order is placed. In the high season, this may go up to 7 business days. You will receive a confirmation email with tracking information once your ebike is ready to leave our facility.
We ship all packages with LTL carriers (Less than truckload). Please note that the shipment will require signature on delivery. You are required to be present at the location in order to accept the package. The shipping company will contact you 1 day in advance to arrange date and approximate drop off time. You will be given a 2-3 hour time frame.
For residential addresses it usually takes additional 1-2 days. We strongly recommend to choose business address for delivery of your bike. This will speed up the shipping process and will ensure that the package will get delivered during the business opening hours.
Due to the size and nature of the e-bike, shipments can usually be carried by ground shipping only.
Shipping Exlcusions
*If you live in a rural area or further out of the city where commercial truck is having difficulties to operate then we ask you to provide a business/commercial address for the delivery. Alternatively you have a option to pick up your bike in a shipping terminal close to your location.
**Please note that the free shipping offer is only for ebike purchases. Small parcel shipping is $10 per order unless purchased with an ebike.
Updated on 10 Apr 2024
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