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Find answers to your questions
- Are you participating in the BC Electric Bike rebate program?
- At 6’ 2”, which City/Road bike is my best fit?
- Can I change my order?
- Can I pick-up my bike? (Canadian customers)
- Can I pick-up my bike? (USA customers)
- Can I test ride your bikes at your Port Coquitlam, BC location?
- Do I need a special license or registration?
- Do you charge the battery on the bike or out of the bike and what is the voltage
- Do you ship your bikes fully assembled?
- Helmet sizing chart
- How do Test Rides work?
- How does Support work?
- How does VoltBike replace parts/offer support?
- How much does it cost to charge VoltBike?
- I already have a helmet. Is it possible to put the value towards another item?
- I am 5 foot 3 inches tall and I am looking for an off road e-bike. Which model would you suggest?
- I am 5'1" tall. Which bike would be best? Or are they all too big?
- Is the bike water resistant enough to operate safely in wet (rain and puddles) conditions?
- Pedelec and Power on Demand e-bikes
- Shipping Canada
- Shipping USA
- What is the interest rate for the Affirm financing option?
- What is the sales tax for American buyers?
- What is your return policy?
- What makes VoltBike better than the rest?
- Where is VoltBike located?
- Why are your prices so low?
- Why isn't my transaction going through?
- Will riding in the rain affect the battery?
- What type of hitch bicycle rack would you recommend for my new fat bike from VoltBike?
- Can I customize my bike order? Can I add or remove parts?
- Can I change my order?
- Do you offer financing?
- Do you work with rental fleet operators?
- How do Test Rides work?
- How does Support work?
- How we deliver great value?
- I recently purchased a second hand Volkbike through a private sale, is warranty transferrable?
- I would like to become VoltBike Ambassador
- Je veux acheter un Enduro. Peut on avoir un batterie 19.2 amp?
- What are your hours of operation?
- What is the sales tax for American buyers?
- What payment methods can I use to purchase a bike?
- Who is VoltBike?
- Can I customize my bike order? Can I add or remove parts?
- Mid-Drive: Speed Sensor Install and Troubleshooting
- Mid-Drive Bike Repair: M600 Motor Removal
- Rear Hub Motor Removal and Service of Planetary Gears
- Handlebar & Stem: Installation and Setup
- Starfire Twin Force Light Installation
- VoltBike Trio Wheel Removal
- Display clock is not functioning correctly
- Adjusting Brake Inhibitor Sensor (Error 05E)
- Battery does not function or light up/ BMS Reset
- Can I change my order?
- Can I swap out the seat from another bike?
- Can I take my Voltbike on a plane?
- Can I wash my Voltbike?
- Can you overcharge the battery by leaving it charging too long?
- Degreasing brake rotors on VoltBike to eliminate noise when stopping
- Do you have spare keys? I lost mine.
- Do you keep a record of the serial numbers of the bikes you sell ?
- Does cold weather affect my Li-ion battery
- For my Voltbike, how can I reset the trip or odometer?
- Freewheel removal - over sized motor plug
- How do I install the external clamp mirror?
- How do I install the internal wedge mirror?
- How do I remove my LCD screen?
- How do I replace my battery LED panel?
- How do I replace my Key/Lock assembly?
- How do I replace the button cover cap for my LCD screen?
- How do I turn the lights on?
- How does Support work?
- How does the twist hand throttle work and what does the red button have to do with it?
- How does VoltBike replace parts/offer support?
- How should these batteries be stored long-term?
- How to adjust mechanical disc brakes on your VoltBike
- How to adjust rear derailleur on your VoltBike
- How to fix motor which does not measure speed or odometer does not work
- How to replace brake pads on Yukon 750
- Hydraulic lever position - set screw adjustment
- I have lost ONLY 1 of my battery keys. Could someone cut me a spare?
- I recently purchased a second hand Volkbike through a private sale, is warranty transferrable?
- If washing the bike can be an issue, how about riding in the rain?
- Is the VoltBike warranty transferable?
- LCD screen and keypad replacement
- LCD screen settings (Black and White)
- Lock-Out Top Cap Fix for Suntour Suspension Forks
- Owner's Manuals
- Pedal installation on your new VoltBike
- Replacing nylon gears on a Bafang hub motor
- The lock-out on my Suntour fork is not working. How do I fix it?
- What diameter is the seat post on the Mariner V2?
- What is pedal assist?
- What is the air pressure setting in the rear shocks on the Outback and Enduro
- What is the crankarm specification for the 2018/2019 VoltBike Yukon and Bravo
- What is the red button on the right side of handlebar ?
- Where can I get replacement tires for my electric fat tire bike?
- Where is the serial number on my Trio e-trike?
- Where is the serial number on my VoltBike?
- Will riding in the rain affect the battery?
- Wiring Schematics
- Can I customize my bike order? Can I add or remove parts?
- Rear Hub Motor Removal and Service of Planetary Gears
- Handlebar & Stem: Installation and Setup
- How do i put my mirror on my VoltBike?
- Adjusting Brake Inhibitor Sensor (Error 05E)
- Battery does not function or light up/ BMS Reset
- Brake lever power cut inhibitor malfunction
- Creaking sound from headset
- Degreasing brake rotors on VoltBike to eliminate noise when stopping
- Freewheel removal - over sized motor plug
- How to replace brake pads on Yukon 750
- Hydraulic lever position - set screw adjustment
- Installing a replacement controller on VoltBike Yukon 2017 and previous models
- Installing a replacement controller on VoltBike Yukon 2018/2019 models
- LCD screen and keypad replacement
- Replacing brake sensor (power cut off inhibitor) on Tektro hydraulic brakes
- What is the crankarm specification for the 2018/2019 VoltBike Yukon and Bravo
- Will riding in the rain affect the battery?
- Wiring schematic for Yukon 750 (2017 edition)
Table of Contents
- Remove the chainstay pad, cut zip ties, and carefully disconnect the main power cable from the rear hub motor.
- Use a 18mm wrench to loosen and fully remove the axle nut and flat washer from the drive side.
- Next use a 18mm wrench to loosen and fully remove the axle nut and flat washer from the non-drive side.
- To drop the wheel out of the frames’s drop-out use a 10mm wrench (or cresent wrench) on the axle flats and slightly wiggle the axle while pulling back on the rear derailleur.
- Carefully remove the six cover plate bolts from the hub shell.
- To remove the motor core tap firmly on the non-driveside of the 12mm hub axle with a mallet or hammer to dislodge the motor core from the hub shell.
- Examine the hub shell / motor/ gears for issues such as:
- Once the repair or replacement is completed, reinstall the motor and ensure it is fully seated in the hub shell.
- Align the rotor with brake caliper and reinstall the rear wheel in theframe.
- Test ride to ensure the bike is safe and functioning properly!
Rear Hub Motor Removal and Service of Planetary Gears
Table of Contents
- Remove the chainstay pad, cut zip ties, and carefully disconnect the main power cable from the rear hub motor.
- Use a 18mm wrench to loosen and fully remove the axle nut and flat washer from the drive side.
- Next use a 18mm wrench to loosen and fully remove the axle nut and flat washer from the non-drive side.
- To drop the wheel out of the frames’s drop-out use a 10mm wrench (or cresent wrench) on the axle flats and slightly wiggle the axle while pulling back on the rear derailleur.
- Carefully remove the six cover plate bolts from the hub shell.
- To remove the motor core tap firmly on the non-driveside of the 12mm hub axle with a mallet or hammer to dislodge the motor core from the hub shell.
- Examine the hub shell / motor/ gears for issues such as:
- Once the repair or replacement is completed, reinstall the motor and ensure it is fully seated in the hub shell.
- Align the rotor with brake caliper and reinstall the rear wheel in theframe.
- Test ride to ensure the bike is safe and functioning properly!
Tools/ parts required:
18mm wrench
3mm hex key or T20 torx safety bit
Mallet or hammer
Wood block
Zip ties
Cutters
Grease
Tri-flow lubricant
Pliers
Remove the chainstay pad, cut zip ties, and carefully disconnect the main power cable from the rear hub motor.
Position the shifter in the high gear (small cog).
Use a 18mm wrench to loosen and fully remove the axle nut and flat washer from the drive side.
Next use a 18mm wrench to loosen and fully remove the axle nut and flat washer from the non-drive side.
To drop the wheel out of the frames’s drop-out use a 10mm wrench (or cresent wrench) on the axle flats and slightly wiggle the axle while pulling back on the rear derailleur.
CRITICAL: remove any inside spacers, and anti-spin washers. Keep the drive-side and non-drive side spacers separate and note the order and orientation of the anti-spin washers and any spacers.
Carefully remove the six cover plate bolts from the hub shell.
(3mm hex tool or T20 torx safety bit may be required). The free wheel does not need to be removed in order to access the motor.
Note: If the freewheel needs to be replaced, it should be removed with a Shimano freewheel tool before the cover plate is removed.
To remove the motor core tap firmly on the non-driveside of the 12mm hub axle with a mallet or hammer to dislodge the motor core from the hub shell.
The internal motor with power cable, and planetary gears can now be separated from the hub shell.
Note: The planetary gears and casing may stick in the hub shell when the motor is removed. The gears can be removed by hand or tap the wheel against a hard surface to dislodge the planetary gears from inside the hub shell. Ensure the metal key-way that mechanically locates the gear case on the axle is not lost.
Examine the hub shell / motor/ gears for issues such as:
Cartridge bearing wear
Note: Bearing code on seal (i.e. 6002RS/6003RS)
The two cartridge bearings can be serviced by removing the lip seal or the complete bearing can be replaced.
Hall sensors failure
Cracked plastic sensor mounts may be fixed with epoxy. A Voltbike technician repair may be needed for sensor replacement if the motor is getting power but not turning.
Burnt or signs of corrosion
Electrical power seems ok may motor will not turn or seized. Check for burnt wiring or serious internal corrosion. Voltbike technician repair may be needed or motor replaced.
Speed Sensor magnets debonded from inside cover plate
New rare earth magnet of same shape and size can be rebonded in place using epoxy or super glue. Ensure the magnet’s polarity orientation is correct. Signs may be incorrect speed reading.
Damaged or fluctuating power cable
Voltbike technician repair may be needed to repair or replace the main power cable through axle into the hub motor. The power cable may have a bad connection from being
twisted or cut.
Broken or cracked nylon planetary gears wheels x 3
The gears and metal casing can be removed from the axle by firmly tapping the internal motor assembly on a wood block to drop the gears off the 12mm motor axle.
Ensure the metal key-way that mechanically locates the gear case on the axle is not lost.
Note: If the electrical motor is working but slips, grinds, with excessive noise when under load or climbing. Examine the gears carefully for cracks or damaged teeth.
Squeaky/seized planetary gear metal case
Lubricate the center of the metal gear casing using a high quality penetrating lubricant such as Tri-Flow. The center disc only rotates one direction and will normally have some resistance.
To reinstall a new or used set of planetary gears
Align the planetary gear casing with the key in place and firmly and evenly hand press the gears onto the axle. ( 2mm gap) Lightly grease the three nylon gears and ensure the unit seats correctly in the hub shell when reinstalling the motor.
Note: Approximate 2mm gap between motor and gears when pressed on firmly.
Once the repair or replacement is completed, reinstall the motor and ensure it is fully seated in the hub shell.
Reinstall the cover plate and tighten six bolts (star pattern) using the required tool.
CRITICAL: Check all washers, spacers and anti-spin washers on the drive and non-drive side are correctly positioned.
Align the rotor with brake caliper and reinstall the rear wheel in the
frame.
Use a 10mm wrench to align the axle flats with the drop outs.
Once the wheel is seated fully in the dropouts the axle nuts can be tightened with an 18mm wrench. The rear wheel should be centered in the frame. Ensure the axle nuts are very tight and re-checked after ten hours riding time.
Align the power cable plug arrows, firmly connect, and secure the power cable with zip ties or chainstay pad.
Test ride to ensure the bike is safe and functioning properly!
Updated on 16 Oct 2024
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