What is your return policy?

We always strive to deliver a quality product. We build, test and inspect all of our bikes prior to shipping.

If for some reason the bike is not a good fit for you, we allow returns within a 7 days period.

1. New and unused bikes are subject to 10% restocking fee.

2. If the bike is used and with less than 10km on the odometer then it is subject to 20% restocking fee.

3. If the bike is used and with more than 30km on the odometer then it is subject to 35% restocking fee.

The customer is responsible for arranging the freight to come back in our facility. The average cost to ship bike across Canada is $200. The bike needs to be returned in its original packing.

Please note that returning a bicycle to us is time-consuming for you and also for us. If you are not sure if the bike will fit you, then please contact our customer service staff which would guide you.

Cancellations

You can cancel an order up until the order has been shipped. There is no fee associated with this.

Orders that have already been shipped with valid tracking number cannot be canceled. Once the order is shipped, the customer will be responsible for returning the new merchandise pursuant to the VoltBike return policy to receive a refund.

Helmet Exchange

We are no longer accepting helmet returns or exchanges. If you’re unsure about the fit of either helmet size, please choose a different accessory as your gift-with-purchase option.

Complimentary item exchange

We do not offer exchanges on complimentary items. As this item will be included with your bike at no additional cost, it’s entirely up to you whether you’d like to use it or give it away.