Return Policy

If for some reason the bike is not a good fit for you, we allow returns within a 7 days period.

• New and unused bikes are subject to 10% restocking fee.
• If the bike is used and with less than 10km on the odometer then it is subject to 20% restocking fee.
• If the bike is used and with more than 30km on the odometer then it is subject to 35% restocking fee.

The customer is responsible for arranging the freight to come back in our facility. The average cost to ship bike across Canada is $200. The bike needs to be returned in its original packing.

Please note that returning a bicycle to us is time-consuming for you and also for us. If you are not sure if the bike will fit you, then please contact our customer service staff which would guide you.

Cancellations

You can cancel an order up until the order has been shipped. There is no fee associated with this.

Orders that have already been shipped with valid tracking number cannot be canceled. Once the order is shipped, the customer will be responsible for returning the new merchandise pursuant to the VoltBike return policy to receive a refund.

Refused Shipments

If your order is sent back as Return To Sender, or if you refuse to accept delivery, you will be responsible for paying the return shipping fees on the order. Please contact us prior to refusing a shipment.

Helmet Exchange

Due to Covid 19, we are no longer accepting any helmet returns or exchanges. If you don't think that either of helmet sizes will fit you, please select a top tube bag as your option for your gift with purchase rather than a helmet.