How does Support work?

We at Voltbike appreciate and support our customers and want everyone to enjoy their Voltbikes for years to come.

We offer a few different channels of support such as:

Email: sales@voltbike.com

Definitely the quickest and best way to get any problem solved. Email us with photos or videos of any issue in question. This is the best way to contact us because if we speak with you over the phone most likely we will ask you to email us with photos regardless. 

This is very helpful because this way there is also a paper trail and anyone picking up phones can refer back to it, whereas a phonecall is between you and the rep who is sometimes walking around the warehouse and unable to record the details of your issue.

Technical telephone line: 1-800-350-4840 (Dial 2)

Call us business hours Mon-Sat and select 2 for technical support. 

Support Ticket:  If you would rather fill out a form, we have a new ticketing system. 

Bear with us as this is not the fastest way to get through to a representative. Depending on the seriousness of each case, emailing or calling is a more direct way to get a response.