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Company Information

Who is VoltBike?

A premium designer of electric half the price. We abandon regular distribution methods and deliver bikes directly to customers. We’re proud to build the world’s finest electric bikes – by and for people who love to ride. VoltBike is our own trademark registered in both Canada and USA.

Do you work with rental fleet operators?

At VoltBike we are actively looking for rental fleet operators.We understand the value which this would bring to our brand and because of that we are offering an aggressive incentive.

In addition to the chance to work with an established brand, you will also have the opportunity to take part in our referral ambassador program and earn money with every bike you sell. You can read more here.

I recently purchased a second hand Volkbike through a private sale, is warranty transferrable?

Voltbike warranty is non-transferrable for many reasons, especially because we have no way of knowing what kind of treatment the bike has endured during prior ownership. Saying that, buying anything second hand will always have it's risks and usually does not include any kind of warranty.

Can I change my order?

If you have made an error when placing your order online for an incorrect bike model, helmet or colour selection, accessory, or are having second thoughts on your final order, we can certainly correct it before it ships but we will not be able to adjust any orders that have already shipped.

After an order has shipped there is nothing we can do to make any changes on your order.

If you need to change an order after it has already shipped, then you will need to initiate a return after receiving the shipment.

For more info on our return policy click here.

Can I customize my bike order? Can I add or remove parts?

We offer customizable options for each bike model such as: frame size, battery size, front rack and accessory choice.

The complimentary accessory offered for each bike cannot be exchanged as a monetary value towards the bike.

If you haven't found the answer you're looking for, don't hesitate to reach out to us via email. Our dedicated customer support team aims to respond within 1 business day.

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