VOLTBIKE
Pedal Assist Sensor
Pedal Assist Sensor
Cadence pedal assist sensor with 12 magnets. Compatible with all VoltBike models with rear hub drive.
*A crank puller is recommended to use to remove the crank arm for installation.
- Yukon Step-Thru
- Yukon V2 Step-Thru
- Yukon 750 Limited
- Yukon V2
- Bravo
- Elegant
- Mariner Step-Thru
- Elegant V2
- Kodiak
- Bravo V2
- Outback
- Mariner V2
- Urban V2
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I am nearly 80 yo and hard of hearing, so I much prefer email over phone. I have submitted 4 emails requesting support over the past year. In spite of the fact that their website says "support is never more than an email or a phone call away. One of our team members will get back to you within 24 hours", none of my emails have ever received a response. Because of this lack of support I have already advised two friends who are looking for an ebike NOT to buy from Voltbike!
However, all that has changed since I phoned tech support and got Kenneth on the line. This man was AWESOME! He waited on the phone while I went out to the garage twice to take pictures of my trike to send to him. He diagnosed the issue and sent me a replacement sensor. My trike (TRIO) was under warranty, but I still had to pay for the shipping, and then I had to have Mike's Mobile Bike Repair come to my house to replace the sensor since the nearest repair centre is a couple of hours away, and I would have had to rent a truck to get it to them.
My opinion of Voltbike's support has improved, thanks entirely to Kenneth, however if you have a trike and it needs repair, you will have difficulty unless you can get a mobile bike service to come to you or you have a truck to transport it.
Bottom line to someone who might be considering buying from Voltbike - don't expect to hear back from them if you send an email. You will need to phone them.
Find out if you can get local service if you need it. They replaced my part under warranty, but I still had to pay for shipping of the part and labour to have it installed.
Hi Mary! Thank you for taking the time to leave an honest review about your experience with our product and customer service. We truly appreciate your feedback.
We are glad to hear that Kenneth was able to provide you with excellent support and solve the issue with your pedal assist sensor. We apologize for the lack of response on your previous emails and we understand your preference for email communication. We will make sure to improve our email support in the future. We've introduced a chat feature on our website as well so we can speed up responses to typed questions.
Thank you for your recommendation to check for local service options and for highlighting the need for efficient communication. We will take this into consideration to better serve our customers in the future.
Thank you for choosing Voltbike and we hope you continue to enjoy your TRIO. Please do not hesitate to reach out to us if you need any further assistance.
Best regards,
The Voltbike Team
I did receive it fine ..I am a slow ass turtle on installing it ..my old one flipped over backwards seems to be working for now will be doing it soon but waiting as I have decided to replace bottom bracket and thinking of a new chain ring and free have b and chain sona complete drive train replacement after a winter of riding salt and sand ..( we have had snowy weather so putting old parts through the salted roads vs brand new parts ) thanks for being there Moe